Privacy Policy And Warranty

Last Updated: [2/01/25]

1. Introduction

Cornerstone Hard Surface Restoration (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your data.

2. Information We Collect

We may collect the following personal information from you:

Name, phone number, email address, and other contact details

Payment information when you make a purchase

Service history, customer inquiries, and support requests

Communication preferences, including SMS consent

3. How We Use Your Information

We use your personal information to:

Provide and improve our services

Schedule and confirm appointments

Send customer support and service updates

Deliver marketing and promotional messages (only if you have opted in)

Process payments and transactions

4. Who We Share Your Information With

We do not sell or rent your personal information to third parties. We may share your information with:

Service providers who assist us in delivering our services (e.g., payment processors, customer support tools)

Law enforcement or regulatory bodies if required by law

SMS consent is not shared with third parties for marketing purposes.

5. Your Choices & Opt-Out Options

You can opt out of marketing communications at any time by replying STOP to any SMS message or by contacting us directly at [Email Address].

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 Email: Contact@cornerstonehsr.com

📞 Phone: 251-232-2195

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Terms and Conditions

Last Updated: 5.15.26

1. Introduction

Welcome to Cornerstone Hard Surface Restoration ("we," "us," "our"). By accessing or using our services, website, or communications (including SMS messages), you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our services.

2. Services

Cornerstone Hard Surface Restoration agrees to perform the services indicated in a professional and workmanlike manner using equipment and detergents standard to the cleaning, stone restoration, and coatings industries.

3. Safety Warning & Liability Disclaimer

WARNING: Take caution when walking onto hard surfaces. Customers are advised to stay off damp carpet as long as possible and provide towels.
Customer Responsibility: Cornerstone Hard Surface Restoration will not be held liable for any slips or falls during and/or after the time of service. The customer takes full responsibility for any slips or falls during and/or after the service.

4. Tile & Grout Services

Our service requires an unconditional release of any and all responsibility for real or imagined damage caused by our attempt to service your tile and grout lines (e.g., poor workmanship, cracked, stained, etched, or degraded tile/grout, damaged tiles, water stains, etc.).
Tile & Grout Repair: Our services are warranted for 30 days but do not cover repairs stemming from acts of God, prior damages, poor workmanship, abuse, water leaks, or other substances.

5. Carpet Cleaning

Customer Acknowledgment: Loose carpet at the seams, along walls, on concrete/wood floors, or poorly installed carpet is cleaned at the customer's own risk.
Stain Removal Disclaimer: Cornerstone Hard Surface Restoration does not guarantee the removal of stains, discoloration, or any texture or shading changes in carpet.
Liability: We are not liable for any shrinkage, fading, or color changes, nor for furniture stains caused by cleaning.

6. Upholstery Cleaning

No Manufacturer Guarantee: The manufacturer/retailer does not guarantee upholstered furniture coverings against fading, shrinkage, washability, or cleanability, and neither can we.
Customer Agreement: The customer agrees that Cornerstone Hard Surface Restoration is not liable for any failure to remove stains, discoloration from non-fast dyes, backing, threads, or other materials.

7. Water Extractions

Service Disclaimer: Our services require an unconditional release of any and all responsibility for real or imagined damages caused by our attempt to save your carpet.
No Reinstallation: We do not offer reinstallation services for carpet or other flooring materials.

8. Other Coatings & Repairs

Coatings and repairs are completed at the customer’s own risk and come with a 30-day warranty.

9. Marble & Natural Stone Cleaning Disclaimer

Natural stones like Travertine, Marble, and other non-man-made stones are soft in nature and may be prone to scratching through normal wear and tear, including sand and rock particles embedded in shoe soles.
Potential Damage Disclosure: Heavy furniture or appliance movement may cause scratches on stone surfaces.
During the cleaning process, we use four components: emulsifier, pressure, heat, and vacuum. While we use a soft brush ring for natural stone cleaning, it is possible that pre-existing scratches or imperfections may become visible after cleaning.
No Liability for Pre-Existing Conditions: We are not responsible for pre-existing scratches, imperfections, or cosmetic defects that may become apparent after cleaning.
Customer Agreement: By signing this form and/or accepting service from Cornerstone Hard Surface Restoration, you acknowledge the possibility of pre-existing conditions and agree to the cleaning process.

10. Customer Assistance Release

Our services require the customer’s unconditional release of any and all responsibility for real or imagined damage caused by our attempted services.
If the customer chooses not to remove breakable items from furniture that we move for cleaning, they release Cornerstone Hard Surface Restoration from all liability for potential damage to breakable items.
Permission is required to use cleaning water for irrigating lawns or landscaping, which is considered an accepted practice.

11. Appointments, Cancellations & Payments

Scheduling: Appointments can be booked via phone, website, or SMS communication.
Cancellations & Rescheduling: Customers must notify us at least 24 hours in advance to cancel or reschedule. Late cancellations may be subject to a fee.
No-Show Policy: Customers who are not present for their scheduled appointment without notice may be charged a no-show fee.
Payments: Payments must be made at the time of service via credit cards, cash, or online payments. Any outstanding balances must be paid before the completion of services.

12. SMS Communications & Consent

By providing your phone number, you consent to receive SMS messages related to appointment reminders, customer service updates, and promotional offers (if opted in).
SMS consent is not shared with third parties for marketing purposes.
You may opt out of SMS communications at any time by replying STOP to any message or contacting us directly.

13. Privacy PolicyYour use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

‍14. Limitation of Liability

Cornerstone Hard Surface Restoration is not responsible for pre-existing damage or wear on surfaces being cleaned or restored.
We are not liable for damages caused by improper maintenance, underlying material defects, or customer misuse.
No Guarantees: We do not guarantee specific cleaning results, nor do we warrant that stains, discoloration, or texture changes will be completely removed or prevented.

15. Dispute Resolution & Legal Action

Any disputes arising from the use of our services shall be resolved through arbitration or mediation.
Customers agree to waive any right to participate in class action lawsuits against Cornerstone Hard Surface Restoration.
Legal Fees: In the event legal action is taken to secure payment, the customer agrees to pay all legal fees as permitted by law.

16. Changes to TermsWe reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated terms.17. Contact InformationIf you have any questions about these Terms and Conditions, please contact us:

📧 Email: contact@cornerstoneHSR.com
📞 Phone: 251-232-2195
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Cornerstone Hard Surface Restoration

Limited Warranty for Epoxy-Type Floor Coating Systems and Concrete Coatings

This Limited Warranty (“Warranty”) is issued by Cornerstone Hard Surface Restoration (“Cornerstone H.S.R.”) and applies solely to epoxy-type floor coating systems and concrete coating systems installed by Cornerstone H.S.R., including but not limited to epoxy, polyaspartic, polyurea, hybrid resinous coatings, stains, sealers, decorative concrete finishes, and related concrete coating applications (collectively, the “Coating System”).

This Warranty is subject to the terms, conditions, limitations, disclaimers, and exclusions set forth below.

1. Residential Applications — Limited Lifetime Workmanship Warranty

For qualifying residential applications, Cornerstone H.S.R. provides:

A Limited One (1) Year Warranty covering labor and materials; and
A Limited Lifetime Workmanship Warranty covering qualifying workmanship-related coating failure after expiration of the initial one-year warranty period.

Residential applications may include:

Garages
Interior concrete flooring
Patios
Porches
Walkways
Pool decks
Similar residential concrete surfaces

This Warranty applies only to the original purchaser and is valid only while the original purchaser owns and resides at the property where the Coating System was installed.

For purposes of this Warranty, “lifetime” means the period during which the original purchaser owns and resides at the property where the Coating System was originally installed.

The warranty period begins on the date the installation is substantially completed.

Residential Coverage During the Initial One-Year Period

During the first one (1) year following installation, Cornerstone H.S.R. warrants the Coating System against:

Defects in installation workmanship
Material defects in products supplied by Cornerstone H.S.R.
Peeling or delamination directly caused by improper installation
Premature coating failure resulting solely from defective application practices under normal residential use conditions

Residential Limited Lifetime Workmanship Coverage

Following expiration of the initial one-year labor and material warranty period, Cornerstone H.S.R. provides a Limited Lifetime Workmanship Warranty covering only peeling or delamination of the Coating System directly caused by improper installation workmanship performed by Cornerstone H.S.R.

This Limited Lifetime Workmanship Warranty:

Applies only to qualifying residential applications
Covers workmanship-related failure only
Does not cover material aging or manufacturer-related product issues
Does not cover cosmetic or appearance-related conditions including fading, discoloration, staining, scratching, gloss reduction, yellowing, or ordinary wear
Does not restart, renew, or extend following repairs or warranty work

Under this Limited Lifetime Workmanship Warranty:

The residential customer shall be responsible for all material costs associated with warranty repair, replacement, recoating, or remediation work performed after expiration of the initial one-year labor and material warranty period.
Cornerstone H.S.R. shall provide labor for covered workmanship-related repairs at no charge to the customer, subject to the limitations contained in this Warranty.

Warranty repair coverage under the Limited Lifetime Workmanship Warranty is limited to:

A maximum cumulative coverage area of 3,000 square feet; and
Only those specific areas reasonably determined by Cornerstone H.S.R. to be affected by the covered workmanship-related failure.

Cornerstone H.S.R. shall not be obligated to recoat or replace the entire installation unless Cornerstone H.S.R., in its sole discretion, determines that a complete replacement is reasonably necessary to address the covered condition.

Cornerstone H.S.R. retains the sole right to:

Inspect the claimed condition
Determine the cause of failure
Determine whether coverage applies
Determine the appropriate repair method, repair scope, and extent of replacement required under this Warranty

This Warranty automatically terminates upon the sale, transfer, lease, or conveyance of the property or the original purchaser no longer residing at the property where the Coating System was installed.

2. Commercial and Industrial Applications — One-Year Limited Warranty

For commercial, industrial, or business-use applications, Cornerstone H.S.R. provides a Limited One (1) Year Warranty covering labor and materials.

This Warranty applies only to the original purchaser and begins on the date the installation is substantially completed.

During the warranty period, Cornerstone H.S.R. warrants the Coating System against:

Defects in installation workmanship
Material defects in products supplied by Cornerstone H.S.R.
Peeling or delamination directly caused by improper installation under normal intended use conditions

No lifetime warranty is provided for commercial or industrial installations.

3. Maintenance Requirement

As a condition of coverage under this Warranty, the purchaser agrees to properly maintain the Coating System in accordance with any care or maintenance instructions provided by Cornerstone H.S.R.

Failure to reasonably maintain the coated surface, including the use of improper cleaning methods, harsh chemicals, abrasive materials, or neglect of routine maintenance, may void this Warranty.

Cornerstone H.S.R. reserves the right to deny warranty coverage for conditions resulting from improper maintenance, misuse, abuse, or failure to follow recommended care procedures.

4. Exclusions and Limitations

THIS WARRANTY IS LIMITED IN SCOPE AND DOES NOT APPLY TO ANY CONDITION, DAMAGE, FAILURE, OR LOSS CAUSED IN WHOLE OR IN PART BY ANY OF THE FOLLOWING:

General Exclusions

Normal wear and tear
Abrasion, scratching, scuffing, impact damage, or tire wear
Fading, discoloration, yellowing, chalking, gloss reduction, or UV-related changes
Cosmetic changes or ordinary aging of the Coating System
Staining from chemicals, oils, solvents, foods, beverages, pet accidents, or other substances
Misuse, abuse, negligence, improper use, or lack of maintenance
Improper cleaning methods or use of harsh, acidic, alkaline, solvent-based, or abrasive cleaning products
Damage caused by moving furniture, appliances, equipment, or heavy objects
Repairs, modifications, or alterations performed by parties other than authorized Cornerstone H.S.R. personnel
Cracked, shifting, settling, spalling, deteriorating, or otherwise defective concrete substrates
Structural movement or substrate instability

Moisture and Water Exclusion

THIS WARRANTY EXPRESSLY EXCLUDES ANY DAMAGE, FAILURE, OR CONDITION CAUSED IN WHOLE OR IN PART BY MOISTURE OR WATER OF ANY KIND, WHETHER VISIBLE, HIDDEN, EXISTING PRIOR TO INSTALLATION, OR DEVELOPING AFTER INSTALLATION.

Excluded conditions include, but are not limited to:

Moisture vapor transmission (“MVT”)
Hydrostatic pressure
Water intrusion through slabs, walls, joints, cracks, foundations, or surrounding structures
Elevated moisture content within the concrete substrate
Flooding, plumbing leaks, appliance leaks, groundwater intrusion, roof leaks, condensation, humidity, or standing water
Mold, mildew, efflorescence, or moisture-related substrate deterioration
Peeling, bubbling, blistering, delamination, discoloration, whitening, hazing, or coating failure caused directly or indirectly by moisture-related conditions

Cornerstone H.S.R. makes no representation or warranty regarding the existing or future moisture condition of any concrete slab or substrate unless expressly stated in a separate written agreement signed by Cornerstone H.S.R.

Additional Exclusions

Damage caused by industrial chemicals, battery acid, brake fluid, corrosive substances, or chemical exposure
Fire, flooding, storms, acts of God, accidents, natural disasters, or casualty events
Improper site conditions, environmental conditions, or conditions outside Cornerstone H.S.R.’s control
Damage resulting from failure to follow maintenance recommendations or care instructions

5. Warranty Claims and Remedy

As a condition of coverage under this Warranty:

The purchaser must notify Cornerstone H.S.R. in writing within thirty (30) days of discovering any claimed defect or failure.
Cornerstone H.S.R. must be given reasonable access to inspect the claimed condition before any repair work is performed by others.
Failure to provide timely notice or inspection opportunity may void this Warranty claim.

If Cornerstone H.S.R. determines that a valid warranty claim exists, Cornerstone H.S.R.’s sole and exclusive obligation shall be, at its option, to:

Repair the affected area
Recoat the affected area
Replace the affected portion of the Coating System

The specific repair method, repair scope, and extent of replacement shall be determined solely by Cornerstone H.S.R.

Cornerstone H.S.R. does not guarantee exact color, texture, gloss, sheen, flake blend, or appearance matching between existing and repaired areas due to aging, UV exposure, environmental conditions, substrate variation, material batch variation, and normal wear.

Warranty coverage is limited to affected areas only unless Cornerstone H.S.R., in its sole discretion, determines that a complete replacement is reasonably necessary.

6. Limitation of Remedies and Damages

THIS WARRANTY PROVIDES THE PURCHASER’S SOLE AND EXCLUSIVE REMEDY.

Cornerstone H.S.R. shall not be responsible for:

Removal or replacement of non-coated materials
Furniture moving or storage
Temporary housing or relocation expenses
Loss of use
Business interruption or downtime
Loss of profits or revenue
Incidental, indirect, special, exemplary, punitive, or consequential damages of any kind

Some states may not allow certain limitations on incidental or consequential damages, so portions of these limitations may not apply in all jurisdictions.

7. Disclaimer of Other Warranties

THIS LIMITED WARRANTY IS THE ONLY WARRANTY PROVIDED BY CORNERSTONE H.S.R.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CORNERSTONE H.S.R. DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY
IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE
WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE

No employee, salesperson, representative, dealer, or subcontractor is authorized to modify this Warranty unless such modification is in writing and signed by an authorized officer of Cornerstone H.S.R.

8. Governing Law

This Warranty shall be governed by and interpreted under the laws of the state in which the installation was performed, without regard to conflict-of-law principles.

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